GE Digital
Application Operations Engineer/ Email Services

  • Budapest, Hungary
  • Fulltime
  • Advanced
  • Job details
  • Job details
  • Job details
  • Job details
  • Job details

Role Summary/Purpose

Digital Workplace Support (DWS) within GE Digital is responsible for delivering world class end user support.In this role, you will deliver email service support globally with primary focus in region Budapest collaborating between L1/L3, Service owners, and operations. This role is responsible for enhancing the user experience by continuously improving the service and experiences. As the Senior Support Engineer, you will assist in building a team of teams and encouraging the team to succeed.

Essential Responsibilities

Based on the complexity of issues, you will strive to provide excellent customer service to employees from GE Businesses.The role will work hand in hand with operations as a technician on the L2 support team in identifying & resolving issues directly with end users and vendors. It includes: 

  • Become an expert on the Email service within GE and accountable for identifying opportunities to improve overall user experience 
  • Support end user issues by providing the effective solutions 
  • Effectively manage escalations to resolution 
  • Partner with product teams to plan and test automation solutions 
  • Engage with the vendor to trouble shoot and resolve an issue within the product 
  • Support quality initiatives for continuous service improvement & optimization 
  • Drive to increase the business Net Promoter Scores (NPS) 
  • Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools  
  • Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches 
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training 
  • Provide support for acquisitions and divestitures to ensure seamless transitions into and out of GE 
  • Partner with other regional teams and services owners to share and promote best practices and lessons learned 
  • Work closely with the Quality, Knowledge, and Shift Managers
  • Qualifications/Requirements

  • Bachelor's Degree in Computer Science, Information Systems or equivalent
  • Experience in Email services (incl. Outlook 2016, Exchange) 
  • Excellent analytical and problem solving skills 
  • Ability to work both autonomously and in constant collaboration with product owners, operations, and end users. 
  • Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates  
  • Excellent organizational, interpersonal and written communication skills are a must. Able to successfully interact with all levels of the organization 
  • Strong work ethic & desire to learn 
  • Might be working in shifts 
  • Must work out of GE Office in Budapest
  • Desired Characteristics

  • Experience working in a global atmosphere 
  • Demonstrated ability to drive results in a dynamic and fast pace environment 
  • Drives change initiatives & strategies
  • #DTR

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