GE Global Operations
Commercial Training Coordinator - French Speaking

  • Budapest, Hungary
  • Fulltime
  • Advanced
  • Job details
  • Job details
  • Job details
  • Job details
  • Job details

Role Summary/Purpose

The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the GE Business team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle.

Essential Responsibilities

From Customer onboarding through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields)Any training or administrative roles supporting field service teams. training or admin support for Sales

  • Provides regular and timely reporting on all technical trainings & training activities for the supported regions
  • Handle partners’ requests, and provide them with the necessary support
  • Follow up on training nominations, enrollments, and cancellations, switches
  • Record all necessary information in GE’s central Learning platform and update the internal Support Central tool
  • Manage logistic information with participants: flight, car, hotel reservations for the supported regions
  • Ensure compliance related to the T&L policy, support the business to arrange cost effective solutions for flights, care rentals, hotel bookings
  • Keep track of pricing and saving information, raise alert when compliance is not ensured.
  • Continuous follow-up on published training needs and available training sessions to ensure all sessions are held, and the partners can be trained in a prompt way
  • Follow and document promptly all process related changes in the Standard Operating Procedures
  • Register all relevant information captured during customer interactions
  • Participate in weekly Customer calls
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification

  • Qualifications/Requirements

  • University or Colleague degree
  • Advanced level of the language of the supported region and English skills
  • Relevant/proven working experience
  • Effective and professional verbal and written communication – both with internal and external customers
  • Solid critical and logical thinking, ability to act as a gatekeeper
  • Ability to work with remote teams
  • Customer service attitude
  • Capability to overcome obstacles
  • Logical thinking, analytical mindset
  • Reporting skills
  • Proficient IT skills including Excel and Outlook
  • Maximalist attitude, good quality work with thoroughness and enthusiasm
  • Quick reactivity

  • Desired Characteristics

  • At least one additional European languages (other than Hungarian)

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